Shipping policy

Shipping & Delivery Details

Shipping costs depend mainly on your location. Please contact us for a quote based on your delivery address.

Optional assembly is available for additional fees. Call or email for a quote info@wholewoodplayhouses.com .

An additional option is to arrange your own pick up from our warehouse.

All of our products are shipped from our Tampa warehouse typically in 24-48 hours in working days (Monday thru Friday), after receiving cleared payment. 

Specific delivery times will vary and customers will be contacted directly about the shipment. Customers are encouraged to inquire about shipment and delivery options before placing an order.

It is required that the responsible person to receive the order is noted on the order form along with the correct email and phone contact information, and that this individual is available to receive and return any written and verbal correspondence.

It is essential that the responsible person be available and engage in correspondence with the Whole Wood Cabins representatives and/or the Warehouse Logistics Team once the product has been shipped to establish a delivery time to the provided destination as well as have the necessary equipment to support this delivery.

Please make sure your package has sustained no damage in transit and that your order was processed according to your specifications upon product receipt. For visibly damaged orders, please refuse your order, write “damaged” on the delivery receipt and contact Whole Wood Cabins promptly for a replacement product.

Once the product is available for delivery, the customer must make the necessary arrangements to take receipt of the product within three days from the initial contact. Following this three-day grace period, the customer will be subject to all actual shipping and storage costs as well as logistic and subsequent handling fees that incur as the product is otherwise retained in a warehouse.

The delivery service provided is the transport of a product from the truck to the curbside, loading dock, parking lot, driveway or to a location where the carrier can safely and legally back up according to the driver’s discretion. You will be responsible for unloading the items directly from the truck. Please ensure that you have the proper equipment and people available to assist in moving the product inside a building such as, but not limited to, a garage, house or business or onto a prepared outdoor space.

In cases where the carrier cannot reach the destination or contact the customer we will send the shipment to the closest Logisitics Center for pick up by the customer within 72 hours.  Any additional fees necessary to receive the shipment are the responsibility of the customer.   

Shipments of all of our products require unloading by forklift or by hand. If customers have the necessary equipment or a place to unload in a timely manner we will deliver directly to the location if possible.  In cases where hand or forklift unloading is not feasible we will send the product to the closest Logistics Center to be picked up by the customer in a manner suitable to carry the shipment.  Any additional fees necessary to receive the shipment are the responsibility of the customer.

In the case of an attempted delivery with the inability to receive the product at the designated time, the customer will be subject to all fees, including but not limited to, handling and shipping as well as assume all risks for any damages to the product or lost shipment after the initial attempted delivery whereas Whole Wood Cabins will assume such risks when the first shipment is initiated to the client.

For residential deliveries the estimated delivery date is the day which the delivering terminal receives the shipment. Once the shipment is received delivery personnel will call to schedule a delivery appointment with the consignee/recipient.

Whole Wood Cabins reserves the right to charge a delivery surcharge if shipping costs are increased during delivery.

Please be advised that due to international shipping disruptions and delays, delivery times may vary from our normal delivery times. We will do our best to get your new cabin to you as soon as possible. 

Delays in delivery due to delays in sea or ground transport cannot be a reason for cancellation of your order.