All of our products come with a manufacturer limited warranty that carries a 5-year guarantee to be free from defects in workmanship and materials.
- The warranty is valid for as long as the structure remains at the original address of delivery.
- Should the structure be relocated to a new destination, this warranty will be discontinued.
- Any customer concerns are addressed in a timely fashion. We take pride in taking care of our customers.
- Whole Wood Cabins LLC disclaims liability for damages caused by natural disasters, fire, vandalism, or storms with wind speeds exceeding 35 mph, thus excluding these causes from warranty coverage.
- Defects such as cracking, checking, rough surfaces, etc. are normal features of natural wood products. Quality inspection allows for natural characteristics to be present and do not affect the sturctural integrity of the product.