Shipping & Delivery
Shipping & Delivery Details
All of our products are shipped from our Jacksonville or Tampa warehouse typically in 24-48 hours in working days (Monday thru Friday), after receiving cleared payment.
Backordered items will be delivered in more than 14 days. Specific delivery times will vary and customers will be contacted directly about the shipment. Whole Wood Cabins offers refunds if delivery times and conditions are not acceptable for the customer. However, customers are encouraged to inquire about shipment and delivery options before placing an order.
FedEx Home Delivery is our standard shipping method within the US (excluding Alaska, Hawaii). This service offers delivery to residences Tuesday-Saturday, 9am-8pm. Visit http://www.fedex.com/us/services/us/homedelivery/ for more details. We also use LTL (Less-Than-Truckload) ground shipping method for orders.
An additional option is to arrange your own pick up from our warehouse.
Please make sure your package has sustained no damage in transit and that your order was processed according to your specifications upon product receipt. For noticeably damaged orders, please refuse your order, write “damaged” on the delivery receipt and contact Whole Wood Cabins promptly for a replacement product.
The delivery service provided is the transport of a product from the truck to the curbside, loading dock, parking lot, driveway or to a location where the carrier can safely and legally back up according to the driver’s discretion. You will be responsible for unloading the items directly from the truck. Please ensure that you have the proper equipment and people available to assist in moving the product inside a building such as, but not limited to, a garage, house or business or onto a prepared outdoor space.
*Free Shipping – we are happy to provide free shipping on many of our products to most locations in the United States. However, some exceptions apply such as shipments to Alaska, Hawaii and remote locations in the mainland US. These exceptions will be handled on an individual basis.
*Free delivery and free assembly are available for select locations. Please provide your zip code firstname.lastname@example.org.
**Optional assembly is available for areas outside select locations for additional fees. Call or email for a quote email@example.com .