Buyers Guide

Building Permits

Before finalizing the purchase and initiating the construction process of any structure, it is important to check with your local building authority and home owner’s association (HOA) to learn about any relevant restrictions or applicable requirements that may exist as well as to determine whether or not a building permit is necessary. If a building permit is mandatory, any needed drawings can be forwarded to you in a timely manner for inclusion with the application for this building permit once you advise our customer support team by phone at 800-660-4430 or by email at info@wholewoodcabins.com.

Assembly and FAQ

This outstanding DIY garden shed is delivered as a simple self-assembly kit. All parts are pre-fabricated and can easily be assembled in a timely fashion. Only a few hand tools, which are not provided, will be needed for the do-it-yourself process. The assembly process will require the teamwork of at least two individuals. Please check with your local municipality whether or not a building permit is required before constructing this garden shed.

A perfectly level and square foundation is required for the proper installation of this DIY garden shed. Pouring a concrete footing is not essential for this purpose. Lightweight construction blocks, concrete slabs or posts are also suitable for the foundation. They need to be dug partially into the ground and levelled before installing the garden shed in order to assure that it remains stable.

Every DIY garden shed includes an installation manual that shows the wall elements and describes the main installation steps. This installation manual is accessible under the product description link on the home page. All installation manuals are in English and Spanish.

An online video that explains the assembly process for the DIY garden shed is also available.

Frequently Asked Questions:

- Is the assembly process difficult?

The assembly process is not difficult, but having some building knowledge is beneficial. The DIY garden shed therefore provides an easy to follow and understand installation manual that is included with the simple self-assembly kit.

Reading the instructions before beginning the assembly process is recommended as the installation manual contains a list of parts, step by step instructions, pictures and drawings. It is also suggested that the DIY garden shed be painted or treated promptly after it is assembled. Paint or stain will serve to protect the new building from the adverse effects of weather conditions.

- How long will it take to complete the product assembly process? 

Depending on the size of your cabin/structure and the type selected, assembly times will vary. Basic units should only take a day or two to construct, however larger, more complicated designs, could take three to days to complete. For more information, please refer to the description for your specifically selected model.

Playhouse installation:

Every playhouse has an installation manual included with the simple self-assembly kit.

An online video that explains the assembly process is also available.

Each wooden playhouse comes in prefabricated panels that are beautifully designed and professionally hand crafted. Ecofriendly paint is applied to each wooden panel to create a work of art that your family will cherish. Catchy names are incorporated to give your stylish kids’ wooden playhouse a personal touch. A fun-filled ambiance is apparent when any one of these high quality, beautifully handmade Whole Wood Cabins LLC playhouses is erected on your property.

This furniture set includes a table, bench seat and two chairs that come in hues of paint that coincide with the given playhouse model. 

Framed pictures, toys and accessories are displayed only to provide decorating ideas as these items are not available for sale.

Playhouse Use:

Each playhouse is made with love, passion and attention to detail and safety, however these structures are for private and personal use only. For the child's protection, children should not be left unattended in or around the playhouse. The use of the playhouses and structures is at the users' risk.

Shipping & Delivery

Shipping & Delivery Details

All of our products are shipped from our Jacksonville or Tampa warehouse typically in 24-48 hours in working days, after receiving cleared payment.

Orders are typically shipped in 24-48 hours (Monday thru Friday) after receiving cleared payment. Orders received on weekends or holidays are generally shipped next business day. 

Backordered items will be delivered in more than 14 days. Specific delivery times will vary and customers will be contacted directly about the shipment. Whole Wood Cabins offers refunds if delivery times and conditions are not acceptable for the customer. However, customers are encouraged to inquire about shipment and delivery options before placing an order. 

FedEx Home Delivery is our standard shipping method within the US (excluding Alaska, Hawaii). This service offers delivery to residences Tuesday-Saturday, 9am-8pm. Visit http://www.fedex.com/us/services/us/homedelivery/ for more details. We also use LTL (Less-Than-Truckload) ground shipping method for orders.

An additional option is to arrange your own pick up from our warehouse.

Please make sure your package has sustained no damage in transit and that your order was processed according to your specifications upon product receipt. For noticeably damaged orders, please refuse your order, write “damaged” on the delivery receipt and contact Whole Wood Cabins promptly for a replacement product.

The delivery service provided is the transport of a product from the truck to the curbside, loading dock, parking lot, driveway or to a location where the carrier can safely and legally back up according to the driver’s discretion. You will be responsible for unloading the items directly from the truck. Please ensure that you have the proper equipment and people available to assist in moving the product inside a building such as, but not limited to, a garage, house or business or onto a prepared outdoor space.

Note: For residential deliveries the estimated delivery date is the day which the delivering terminal receives the shipment. Once the shipment is received delivery personnel will call to schedule a delivery appointment with the consignee/recipient.

*Free Shipping – we are happy to provide free shipping on many of our products to most locations in the United States. However, some exceptions apply such as shipments to Alaska, Hawaii and remote locations in the mainland US. These exceptions will be handled on an individual basis.


*Free delivery and free assembly are available for select locations. Please provide your zip code  info@wholewoodcabins.com .

**Optional assembly is available for areas outside select locations for additional fees. Call or email for a quote info@wholewoodcabins.com .

 

Warranty

  • All of our products come with a manufacturer limited warranty that carries a 5-year guarantee to be free from defects in workmanship and materials.
  • The warranty is valid for as long as the structure remains at the original address of delivery.
  • Should the structure be relocated to a new destination, this warranty will be discontinued.
  • Any customer concerns are addressed in a timely fashion. We take pride in taking care of our customers.
  • Defects such as cracking, checking, rough surfaces, etc. are normal features of natural wood products.  Quality inspection allows for natural characteristics to be present and do not affect the sturctural integrity of the product.
  • Whole Wood Cabins LLC disclaims liability for damages caused by natural disasters, fire, vandalism, or storms with wind speeds exceeding 35 mph, thus excluding these causes from warranty coverage. 

Privacy

  • Personal identification information such as, but not limited to, your name, phone number, email address and/or other contact information will not be sold or traded with a third-party.
  • Our customer support team only has access to or can collect information that is voluntarily provided via email or other direct contact from you. Any disclosed information will not be sold or traded with a third-party.
  • Your information will solely be used to provide you with a response regarding your reason for contact or inquiry. Your information will not be shared with any third-party entity outside of our organization, other than as necessary to fulfill your request, such as to ship an order.
  • You may be contacted via email about future specials and new products or services as well as with regard to notifications for updates or changes in policy statements unless you request to unsubscribe from this service.
  • By using this Website and voluntarily providing personal identification information, you indicate your acceptance of this policy. If you do not agree with this policy, please do not use the Website or voluntarily provide any personal identification information. Your continued use of this Website following any posted modifications to this policy likewise will be considered your acceptance of those changes.

Return Policy

Return Policy

If you are not satisfied with your product purchase, you may return the item in its original package (including all parts, manuals and etc.) within 14 days from the delivery date for an exchange or a refund.  

The shipping charge for the return of the product will be deducted from the total refund.

All shipping charges are the responsibility of the customer. The original shipping fee is not refundable. Additionally, a standard shipping fee will be deducted from the refund for items purchased with a free shipping offer. Likewise, the customer must cover any return shipping costs. Similarly, if freight delivery was required for shipping an oversized item, the actual shipping fees will be deducted from the refund.

When a return is received, all items will be inspected and when applicable a replacement will be issued or a refund processed. In some instances, there may be a restocking fee calculated that will be deducted from the refund.

Returned or exchanged items must be unused, in new condition and with the original packaging. All initial parts and materials must accompany the returned or exchanged product. An additional 20% charge will be assessed above the product price on returns or exchanges without original boxes. The customer will also incur charges for any missing or damaged parts or materials.

If the return is a result of a company error or a defective product, a full refund will be provided including the complete cost of the merchandise as well as all applicable shipping charges.

Cancellation Policy

Cancellations that occur prior to the shipment of any products from the East Coast warehouse may still be subject to fees associated with credit card processing and restocking.

Please see the Return Policy for any cancellations that take place after the shipment of an order.

The following orders will be subject to all actual shipping fees: uncancelled orders prior to shipment that are successfully delivered, refused orders at the time of delivery that are redirected back to the East Coast warehouse and undelivered orders due to customer absence or unavailability at the time of delivery that are rerouted back to the East Coast warehouse.

Should the customer not agree with the return and/or cancellation policies, then the original order will remain intact; and the items will be delivered according to the original pricing agreement, specifications, terms and conditions. It is the responsibility of the customer to pay the agreed upon product price and applicable shipping fees.

Backordered items will be delivered in more than 14 days. Specific delivery times will vary and customers will be contacted directly about the shipment. Whole Wood Cabins offers full refunds if delivery times and conditions are not acceptable for the customer. However, customers are encouraged to inquire about shipment and delivery options before placing an order. 

Cancellation of an order must take place by phone or via e-mail.

Non-Returnable Products

Products that have been modified in any fashion are not subject to return. This includes, but is not limited to, items that have been painted, stained, used, weathered or broken. Items that have been altered in any manner from their original state are not returnable. 

Electricity and Plumbing

Our cabins, sheds, gazebos and other structures can be upgraded by installing electricity and/or plumbing. It has become a popular trend to repurpose the larger multi-room cabin models into a kitchen and/or bathroom. Additionally, many of our cabins work superbly as a spa for a Jacuzzi and/or hot tub. If you wish to fit a Jacuzzi or hot tub into your structure, it must be fitted before the walls are constructed. Our panel cabins come prepared to have electricity installed. Please seek advice from a professional electrician and/or plumber in your community to create a customized kitchen and/or bathroom as well as for general wiring and piping for a beautifully appointed space that is highly functional.

Painting and Staining 

Our cabins, sheds, gazebos and other top structures are supplied untreated unless you direct us otherwise whereas all foundation and terrace boards come pretreated. It is therefore advised that paint, stain or oil be applied to all natural hardwood structures soon after they are assembled. We recommend using natural wood preservative, treatment and protection products to maintain the eco-friendly essence of our whole wood products. This treatment of paint, stain or oil will serve to protect your new building against various weather conditions as well as add to the aesthetic design of the structure. Should you opt to have Whole Wood Cabins treat your building, XXXXX has a myriad of superb options for top of the line quality paint and sealants that are also eco-friendly. Please feel free to contact one of our Whole Wood Cabin representatives by phone at 800-660-4430 or by email at info@wholewoodcabins.com to discuss how hardwood treatment prior to delivery can be a cost effective and time saving possibility. 

Conditions for models and used products

WWC is devoted to its customers‘ satisfaction regarding all of our products. Thus, WWC sells its model products at fairs and online. Besides a special price, the following conditions apply for models and used products:

  • Due to previous use, models and used products may have signs of assembly or use, such as scratches, stains and wear.
  • Due to previous use or displays on fairs, the product may differ from WWC’s original product specifications. If you are not sure of the specifications or features, please consult with one of the WWC’s representatives.
  • If the product is bought during a fair, it will be delivered after the end date of that fair.
  • The delivery time of models and used products may differ from the usual delivery times and is specified during the purchase.
  • As the models and used products may have been assembled and dissembled on multiple occasions, WWC advises to use its professional assembly services at the destination of the delivery. If you decide to use WWC’s assembly services, please let WWC know about it during the purchase of the product.
  • Models and used products may not include all minor assembly parts specified in the original package, such as screws or nails, but all the required minor assembly parts are generic and available in hardware stores. In case of uncertainty do not hesitate to contact one of WWC’s representatives.
  • Models and used products may be delivered in different packaging. Please consult WWC to know how to preserve the product before assembly to ensure that weather or other environmental factors do not damage the product before assembly.
  • WWC is not liable for changed specifications nor the resulting differences in use, practical and financial, of models and used products.
  • Models and used products may have a different warranty from original products. Please consult WWC to know, which conditions apply to your product.
  • WWC is not required to accept partial or full returns of models or used products. If you experience unexpected problems or uncertainties with your product, please contact WWC and the team will do their best to help you improve your experience.

Financing

We offer financing for our products through PayPal. To use PayPal credit to make a purchase, please proceed to the following link to either register or sign in to your account and follow the steps below:

https://creditapply.paypal.com/apply?guid=M747F6QOEX&assetId=HIW  

Step 1: Apply for a line of credit.

       You will know within seconds if you are approved.

Step 2: Once approved, log in to your account.

Step 3: Click on “PayPal Credit” along the left side of the “Summary” page.

Step 4: Click on “Make a Payment”.

Step 5: Click on "How much do you want to pay" to select a payment amount. Then choose how you want to pay, a payment date and click "Continue". 

Step 6: Review your payment details and click the button to submit your payment.

Deferred Payment & Backordered items

For products that are on backorder in our factory warehouse, clients have the option to pay a nonrefundable 10% security deposit at the time of the order placement with the 90% balance due within 2 weeks prior to your estimated delivery date. You will receive invoice details through email to finalize your purchase. 

Additionally, clients have the option to pay 100% of the purchase price at the time of order placement for products on backorder in our factory warehouse. You will receive details through email with the expected delivery date once the order has been sent. Products coming from our factory warehouse generally take a few weeks longer to arrive.

Typically Backordered items ship within 4 to 8 weeks.

We only accept Cashier’s Checks or Certified Checks.

For any questions please email: info@wholewoodcabins.com